Return Material Authorization (RMA)
Oracle Order Entry/Shipping lets you accept returns for credit, repair, or replacement for whatever reason you authorize. Order processing controls allow you to establish the appropriate activity for
your different returned goods channels.
Oracle Order Entry/Shipping provides the flexibility of an order cycle for RMAs. You define the activity an RMA follows from initial entry through receiving and the issuing of a credit memo. Oracle Order Entry/Shipping allows you to define as many different RMA order cycles as your business requires