Processes that involve multiple users and the routing of data between the users are termed as 'WORKFLOW'.
What are Workflow Components: Workflow typically consist of 4 R’s
Rules : Rules are your company's business practices captured in software. Rules determine what activities are required to process your business data.
Roles : Roles describe how people fit into the workflow. A role is a class of users who perform the same type of work, such as clerks or managers. Your business rules typically specify what user role needs to do a specific activity. Roles allow work to be directed to Types of people than individuals hence allow flexible and easier to manitain Workflows.
Routings : Routings connect the activities in the workflow. They are the system's means of moving information from one place to another, from one step to the next. Routings specify where the information goes and what form it takes—based on results at decision point or responses to email message or completion of activity. Routings bring the flow into workflow. They get the right information to the right people at the right time, enabling users to work together to accomplish the company's goals.
Real Time : Real Time means Workflow should be able escalate an activity to next level action or role in case a certain activity is not executed in specific time, for example if the Department Manager doesn’t approve or reject the leave request within 48 hrs then it should be escalated to VP-HR.
WHAT CAN WORKFLOW DO :
· Routes information to various users based on certain rules.
· Tracks the responses from the users and takes actions accordingly.
· Enables people to receive E-Mail notifications
· Allows incorporation of custom packages and procedures
· E-Mail integration of choice.
· Internet enabled workflow allows you to view Workflow notifications through any Internet browser.
· One can also monitor the processes through a browser
Workflow Basics Part-2