Basic Install Base setups
1. Item Setup
Is your item set up as IB trackable?
An item needs to be set up as IB trackable in Master and every child inventory org in order to interface the item's transaction to Oracle Installed Base.
Check from form:
INVENTORY (R) > Item > Organization Item > Service Tab > Attribute: Installed Base Trackable
Check using query:
SELECT segment1, organization_id, comms_nl_trackable_flag
WHERE segment1 = '&your_item_number';
2. Validate Shipment
Does your Order Management shipment go through the inventory interface for a shippable item?
Although your order line is closed, the inventory interface (kicked off from ship confirm trip stop interface) may not complete. Only after the inventory interface
is completed will the transaction be sent to the Installed Base interface.
Check from form
INVENTORY -> Transactions -> Material Transactions
Pick up your shipping organization
Query by Source = Sales Order, Source Id = Sales Order Number
You will see your Order Issue transaction here if your inventory interface is completed.
The processing in IB normally happens through Service Fulfillment Manager (Event Manager) - SFM.
This is defined as a concurrent manager service. When a material transaction (such as shipping) occurs, the inventory code will trigger a 'message' for SFM to process it for IB. This happens on the background, so the core transaction does not have to wait for it to finish updating IB. SFM has processing logic defined for each transaction type - basically calling the IB APIs to process the transaction - and create or update instances accordingly.
Though there may be a lot of other things wrong, here are the basics for you to check first