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June 5, 2016

6/05/2016 04:30:00 PM
Chargebacks and Adjustments:

 Receivables lets you create adjustments and chargebacks against transactions to which you apply receipts. You use chargebacks to create a new debit item for your customer when closing an existing debit item. For example, your customer sends payment of RS 75 for a Rs100 invoice— you apply the receipt to the invoice, then create a chargeback for the balance due.
If you use Oracle Trade Management, then you can create chargebacks against receipts when resolving cash claim investigations.
You can create chargebacks against receipts using either the Receivables Receipt Applications window or Trade Management. When you save the receipt application in the Applications window, the claim is created in Trade Management and the claim number passed to Receivables.

Chargebacks against Receipts 

If you use Trade Management to track your customers’ short payments and overpayments (claims) on receipts, then Receivables claims are automatically passed to Trade Management for claim tracking, analysis, and resolution. If a chargeback is required to resolve a claim, then the chargeback is created directly in Trade Management:
  • To resolve an invalid invoice-related claim, the Trade Management user can create a chargeback against the related transaction.  
  • To resolve an invalid non-invoice related claim (for a short payment), where there is no related transaction to create the chargeback against, the Trade Management user can create a chargeback against the receipt that held the claim. A chargeback against a receipt brings the Unresolved Claims total closer to zero and increases the Applied total for the receipt. 

Creating a Chargeback Receivables,

Vision Operations (USA) or Order Management Super User, Vision Operations (USA) (N) Receipts > Receipts > (B) Apply > Applications > (B) Chargeback

If you have Trade Management installed, then the Trade Management user, not the Receivables user, will create these transactions to resolve invalid non-invoice related claims.

Credit Card Chargebacks  Receivables supports business enterprise management of credit card chargebacks between card issuers and cardholders. A credit card chargeback is an independent process that does not make use of the Receipt Applications window.  A cardholder can request a chargeback for many reasons:
  • Charges for undelivered goods.  
  • Charges for goods or services different from what was ordered.  
  • Charges for the wrong quantity of goods ordered.  
  • Charges for goods that were not timely delivered.  
A credit card chargeback takes place when a cardholder disputes a credit card charge with the credit card issuer for a transaction with the business enterprise (vendor). The credit card issuer credits (charges back) the cardholder’s account for the disputed amount, deducts the amount from the vendor’s bank account, and sends the vendor a credit card chargeback notification. The vendor records the credit card chargeback in Receivables as a negative miscellaneous receipt.
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